At Blitz E-scooters (collectively ” Blitz E-scooters,” ” we ,” ” us ,” or ” our“), we are strongly committed to transparency, and we want you (” you” or ” your“) to understand how we collect, use, share and protect the data you provide to us. This Privacy Notice (” Privacy Notice“) describes how Blitz E-scooters handles data in connection with Blitz E-scooter’s websites (including its e-commerce shop), Blitz E-scooter -owned vehicles and related mobile applications and services (collectively, the ” Services“), and when you otherwise interact with us. When specified, this policy also describes our data practices related those who work with us. Please also read our rider agreement which sets out the terms governing Blitz E-scooter Services.
We reserve the right to change this Privacy Notice from time to time. If Blitz E-scooters makes changes to this Privacy Notice, the updated Privacy Notice will be made available through our Services and if we make any material changes to this Privacy Notice, we will provide a prominent notice and may also reach you directly by email or another method.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR DATA. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
- TYPES OF DATA WE COLLECT
We obtain a variety of data from and about you as you use the Services. We need certain types of data so that we can provide the Services to you. Please note that if you choose not to provide us with certain data, or ask us to delete it, you may no longer be able to access or use the Services. For example, if you are a Blitz E-scooter customer but do not provide us with your billing information for payment, you will not be able to rent a vehicle.
Data You Provide to Us
We collect data that you choose to provide us directly through your use of our Services. For example, we collect data from you when you:
- Register your account.
- Use the Services, such as renting a vehicle.
- Apply for or participate in a Blitz E-scooter program or request a discount.
- Communicate with us (including through functions of our Sites and Apps, on third-party social media sites, and by mail or email).
- Participate in sweepstakes, contests, promotions, surveys, or research; and
- Request customer support or technical assistance.
This data generally includes the following types:
- Contact and registration data: your name, email address, and phone number.
- Identifiers for verification: driver’s license, passport, or other government-issued identification and date of birth.
- Transactional data: billing and payment information, as well as details about your rentals.
- Blitz E-scooter Access eligibility information (if available in your jurisdiction): documentation that you submit as proof of enrollment in a low-income program (when you provide this data in connection with your application for Blitz E-scooter Access). Please note that this type of documentation is deleted from our systems after your eligibility for Blitz E-scooter Access is determined.
- Research, survey, or sweepstakes data: data you provide if you participate in a survey, contest or sweepstakes and to facilitate the award of a prize.
- User generated content, including audio or visual data: submissions or posts such as reviews, ratings, pictures, and other content such as videos, questions, and comments.
- Inquiries and feedback: comments and questions you submit through customer service interactions with us.
Data We Collect Through Automated Means
When you use our Services, we collect certain data automatically. We and our service providers (which are third-party companies that work on our behalf) may use a variety of technologies, including cookies and similar tools, to assist in collecting this data. You can learn more about our use of cookies and similar tools in the “Cookies & similar technology” section below.
Automatically collected data may include:
- Device data and related identifiers: When you use our Services, we and our service providers collect and analyze data such as your IP address, browser characteristics, device IDs, characteristics, systems, mobile device’s service provider, platform type, advertising identifiers, operating system, and the state or country from which you accessed the Services.
- Usage data: When you use our Services, we and our service providers collect and analyze data about your vehicle and also your device usage activity such as referring and exit pages and URLs, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services and upload or post content, error logs, language preferences, and other similar data.
We and our service providers may also collect and combine diagnostic and usage data collected on our Services with other data about your online activities over time, including the use of other devices, websites, or apps, if such services also use the same vendors.
- Location data: Blitz E-scooter offers features designed to help you use the Services, such as locating available vehicles and pinpointing your pickup and drop off points, including, in whole or in part, based on your location. When you use the Services, we and our service providers collect general location data (i.e., city and state) from your computer or mobile device based on its IP address. We will ask your permission before collecting your precise location data. If you choose to enable location-based services, we may collect your location based on data provided by you or your device, including, if available, GPS and the start and end points of your trip. During your ride, we also collect data from the vehicle you use, including location points along your trip and the duration and length of your ride. If you do not opt-in to location-based services, you may not have access to the features necessary to use the Services. You can disable precise location sharing through your device settings. For more data, see the “Your rights & choices regarding data ” section below.
Please note that the Services use Google Map functionality, and by using Google Maps, you agree to be bound by Google’s Terms of Services and Google’s Privacy Policy.
Data We Collect from Social Media Platforms
When you “like” or “follow” us or interact with us on Facebook, Instagram, Twitter, or other social media sites, we may collect some data from you including your name, e-mail address, account handle, and any comments or content you post relevant to us, depending on your settings on those platforms. We also collect your data if you sign up for one of our promotions or submit data to us through social media sites.
Data We Collect from Others
We may obtain data from other sources, such as payment service providers (who provide us with payment confirmation or balance data), identity verification providers, analytics service providers, and security service providers (who provide us with data to secure the Services and help to prevent fraud).
We may also collect certain business contact data and related data about potential business partners (such as influencers or brand partners) from third party sources, including name, title, email address, phone number, and area of expertise.
HOW WE USE YOUR DATA
We and our service providers use the data described above to accomplish the following business and operational purposes:
- Administer your user account, including to process your account registration, verify your data and eligibility to use the Services, and confirm your eligibility for programs and discounts;
- Provide, manage, and improve the Services, including to allow you to locate, reserve, use, and park vehicles;
- To enable you to locate vehicles near your location and fulfill your rentals;
- Engage in transactions with you, including reaching out to you about your account, billing you for the Services, and processing payments;
- Provide you with updates and data about your use of the Services and upon your request;
- Respond to your requests for data and provide you with more effective and efficient customer service;
- auditing, security, resolving road incidents such as crashes, preventing fraud, invoicing and accounting, sales and marketing, analytics, and research and development;
- Reach you by email, text message or push notification regarding our products, services, surveys, promotions, special events, and other subjects that we think may be of interest to you;
- Personalize the Services and communications to you based on your selected preferences;
- Comply with laws, regulations, and other legal process (such as a subpoena or warrant);
- Establish, exercise, or defend our legal rights; and
- Take steps that we reasonably believe to be necessary to protect the safety, security, and rights of Blitz E-scooters , its employees, service providers, and others.
Please note that we may combine the data we collect through the Services with data that we collect automatically or receive from other sources and use such combined data for the purposes set out in this Privacy Policy.
We may also aggregate, de-identify, and/or anonymize any data collected through the Services in such a way that we cannot reasonably link data to you or your device. Subject to applicable law, we may use such aggregated, de-identified, or anonymous data for any purpose, including without limitation for research and marketing purposes.
C) HOW WE SHARE YOUR DATA
We and our service providers may share the data collected from and about you for the following business and operational purposes:
- Protection of Blitz E-scooters and Others & Legal Compliance: We may access, retain and disclose the data we collect and maintain about you if required or permitted to do so by law or in a good faith belief that such access, retention, or disclosure is reasonably necessary to: (i) comply with law or legal process (e.g., a subpoena or court order); (ii) enforce our /rider agreement, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (iii) respond to your requests for customer service; and/or (iv) protect the rights, property or personal safety of Blitz E-scooters , its agents and affiliates, its users, and/or the public. This includes exchanging data with other companies and organizations for fraud protection, spam/malware prevention, and similar purposes.
- City, State, Provincial, National or Federal Regulatory Agencies (or Municipalities): We may share certain data (such as aggregated trip data or scooter-level location data) with local, state, provincial, national or federal regulatory agencies, including but not limited to transportation agencies, when required by law or by such agency in order to operate in a specific jurisdiction.
- Affiliated Companies: If you utilize a component of the Services provided in whole or in part by an Affiliated Company, we may share data with that Affiliated Company. We will share data with Affiliated Companies to deliver the Services to you, to ensure a consistent level of service across the Services, to enhance the Services, to improve your customer experience with the Services, and for the other purposes outlined in this Privacy Policy.
- Third Party Partners to Provide Co-Branded or Jointly Offered Products and Services. Some of our Services may from time-to-time partner with another brand, retailer or other third party to offer services, products, events and promotions on a co-branded or cross-promotional basis. The data you choose to provide in connection with such Services may be collected directly by, or shared with the third party, as well as with any participating sponsors or advertisers of such Services. We will seek your consent beforehand where required by applicable law. These third parties will use your data in accordance with their own privacy policies.
- Service Providers: We may provide access to or share your data with select third parties who perform services on our behalf, such as payment processing, identity verification, insurance, services to search public records, sales, marketing and email delivery, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, and legal services.
- Business Transfers: We may buy, merge, or partner with other companies. In such transactions (including in contemplation of such transactions), user data may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, customer data (including your email address) would likely be one of the transferred business assets.
- Your Consent: If you have consented to our sharing of your data for other purposes not listed above, we will also share your data consistent with your consent.
We may share or disclose such aggregate or anonymous data with any third party, including researchers, universities, advertisers, promotional partners, and sponsors in accordance with applicable law. We may also share aggregated, de-identified data with local or federal government transportation authorities when required or necessary, at our sole discretion.
D) COOKIES & SIMILAR TECHNOLOGIES
To collect the data in the “Data we collect through automated means” section above, we and our service providers use web server logs, cookies, tags, tracking pixels, and other similar tracking technologies (“Cookies”).
- A web server log is a file where website activity is stored.
- A cookie is a small text file that is placed on your computer or mobile device when you visit a website, and it enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
- Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads, and/or email that are designed to: (i) collect usage data like ad impressions or clicks and email open rates; (ii) measure popularity of the Services and associated advertising; and (iii) access user cookies.
Cookies are typically classified as either “session cookies,” which do not stay on your device after you close your browser or “persistent cookies,” which will usually remain on your device until you delete them or they expire. Sometimes cookies are placed by us (“First-Party Cookies”) and sometimes they are placed by others (“Third-Party Cookies”). Different cookies are used to perform different functions on our Services:
- Essential Cookies: Some cookies are essential to the Services and enable you to use the features of the Services and access secure areas of the Services. Without these cookies, we cannot enable appropriate content based on the type of device you are using (for example, essential cookies store user log-in data so that you don’t have to re-enter it for each page you visit on our website).
- Functional Cookies: These cookies allow us to remember choices you make on our Services (such as your preferred language or the region you are in).
- Personalization Cookies: We also use cookies to change the way our Services behave or look in order to personalize your experience from data we infer from your behavior on our Services or data we may already know about you because, for example, you are a registered user. These cookies may be used to tailor the Services or the content, look, and feel delivered to you on subsequent sessions to our Services. For example, if you personalize webpages, or use specific parts of the Services, a cookie helps our webpage server recall your specific data.
- Analytics Cookies: We use our own cookies and/or third-party cookies to see how you use our Services in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, cookies may be used to: maintain a consistent look and feel across our Services, track and provide trend analysis on how our users interact with our Services, track errors, and measure the effectiveness of our content.
- Advertising Cookies: These cookies record your visit to our Services, the pages you have visited, and the links you have clicked. They gather data about your browsing habits and remember that you have visited a website. We or our service providers may use this data to make advertisements more relevant to you.
There are a number of ways you can manage what cookies are set on your devices. If you do not allow certain cookies to be installed, the Services may not be accessible to you and/or the performance or features of the Services may be compromised. See “Online Analytics & Advertising” below for more data.
E) ONLINE ANALYTICS & ADVERTISING
We allow others to provide analytics services and serve advertisements on our Services and on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect data about your use of our Services and other websites and applications, including your IP address, web browser, mobile network data, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion data. This data may be used by Blitz E-scooters and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, measure the effectiveness of our advertising, and better understand your online activity. You can manage your preferences, find more data about interest-based ads, or opt out of having your web browsing data used for behavioral advertising purposes through our “Cookies & Similar technologies” or by visiting https://www.aboutads.info/choices.
F) THIRD PARTY LINKS
The Services may contain links to third-party websites, third-party plug-ins (e.g., Facebook, Instagram, and Twitter). If you choose to use these websites, plug-ins, or services, you may disclose your data not just to those third parties, but also to their users and the public more generally depending on how their services function. If you choose to use these services, we are not responsible for the content or practices of such third-party websites or services. The collection, use, and disclosure of your data will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.
G) YOUR RIGHTS & CHOICES REGARDING YOUR DATA
Marketing Communications
If we send you marketing communications in your jurisdiction (based on our relationship with you, your consent, or applicable law), you may instruct us not to use your contact data to reach you by email, postal mail, or phone regarding products, services, promotions and special events that might appeal to your interests by reaching us using the information below.
You can opt-out by emailing us at HELP@BLITZESCOOTER.COM or by following the instructions located at the bottom of commercial email messages. Removing your name from the email list may take a reasonable amount of time, as permitted by applicable law. Please note that, regardless of your request, we may still use and share certain data as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt-out of certain transactional or operational emails, such as those reflecting our relationship or transactions with you.
Your Privacy Rights
Your local laws (such as those in California or Nevada) may permit you to exercise certain rights with respect to the data we collect from and about you. Please see the “Additional Data for Residents of Certain Jurisdictions” section below for more information.
H) ADDITIONAL INFORMATION FOR RESIDENTS OF CERTAIN JURISDICTIONS
Your local laws may entitle you to additional information or permit you to exercise certain rights with respect to the data we collect from and about you. Please note that your rights vary depending upon your location, and that we may request you provide us with information necessary to confirm your identity before responding to your request as required or permitted by applicable law. Certain data may be exempt from such requests under applicable law. For example, we need certain types of data so that we can provide the Services to you or to comply with a legal obligation. In some circumstances, if you still ask us to delete your data, you may no longer be able to access or use our Services.
DATA TRANSFERS
Blitz E-scooter currently stores or may transfer personal data to countries other than your country of residence, including the United States, and may subcontract the processing of your data to, or otherwise share your data with, Affiliated Companies, trusted service providers, and trusted business partners in countries other than your country of residence, including the United States, in accordance with applicable law. By providing us with your information, you acknowledge any such transfer, storage, or use.
Retention of Data
We keep your data for no longer than necessary for the purposes for which it is processed. The length of time for which we retain data depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.
Your Choices
Push Notifications
If you provide your consent to receive push notifications, we may send push notifications to your mobile device to provide you with App updates, safety alerts, and other relevant data such as [information about your trips, subscription renewals, and special offers and promotions]. If you wish to stop receiving push notifications from us, you can turn off push notifications for the App either within the App or in the settings of your mobile device.
Opting-out of Interest-Based Advertising
- Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioral data about you and may therefore be less relevant to you and your interests.
- To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for data on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again.
- You may also limit our use of data collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting “Limit Ad Tracking” (for iOS devices) or “opt out of Interest-Based Ads” (for Android devices).
Retention
We have record retention processes designed to retain personal data for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
Your Rights
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal data in our custody or control. You may request access, updating and corrections of inaccuracies in your personal data in our custody or control by emailing or writing to us at the contact information set out in Section 12 of this Privacy Policy. We may request certain personal data for the purpose of verifying the identity of the individual seeking access to his or her personal data records.
I) CHILDRENS PRIVACY
The Services are intended for general audiences and not for children under the age of 18 or the age of majority in the applicable region where you are located. We do not knowingly collect, maintain, or use personal data (as defined by the United States Children’s Online Privacy Protection Act) from such persons. If you believe that we might have any such information from a child, please reach us at HELP@BLITZESCOOTER.COM . If we discover that personally identifiable data of a child has been submitted without legally valid parental consent, we will take reasonable steps to delete it as soon as possible.
J) HOW WE PROTECT YOUR INFORMATION
We take measures, including the implementation of physical, technical, and managerial safeguards, to protect your data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet, and no means of electronic or physical storage, is absolutely secure. By using our Services, you acknowledge and accept that we cannot guarantee the security of your data transmitted to, through, or on our Services and that any such transmission is at your own risk. You are responsible for keeping your account data —and especially your login data —confidential. We ask you not to share your login credentials with anyone.
K) CHANGES TO OUR PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time. We will make the revised Privacy Policy accessible through the Services, so you should review the Privacy Policy periodically. You can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective Date” at the beginning of this Privacy Policy. If we make a material change to this Privacy Policy, we will provide you with notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.
L) HOW TO REACH US
If you wish to reach us regarding our data practices or in relation to this Privacy Policy, please email us and our Privacy Counsel at CONTACTUS@BLITZESCOOTER.COM from any region.